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THE MERCHANDISE . . . . MAKING PAYMENT . . . . SHIPPING TIME

RETURNS AND EXCHANGES . . . DAMAGED ITEMS . . . CONCERT T-SHIRTS

CREDIT CARD ORDERING . . . . OTHER

` About The Merchandise No Nonsense...We do not list items that we do not have in stock and items which sell out generally cannot be back ordered. All of our items are authentic licensed merchandise of the past and present. All items are subject to availability on a first-come / first-served basis. Some items are available in the hundreds...others are one of a kind (please inquire). We generally cannot "special order" items...Very few of our listings are in production. All of our items are to be assumed in new condition, unless otherwise indicated. For items in lesser condition, we conservatively grade on a collectors' scale (M-, VG+, etc.). Please feel free to ask about the condition of any item.






















`` Payment MasterCard, Visa & American Express (Worldwide) Credit card orders generally get next day shipping (next business day). Please read our Credit Card Considerations. Checks (U.S. Residents): Allow 18 days for your check to clear (plus the transit time for your letter and package to be shipped). Irregularities with your check may further delay shipping. A $15 minimum will be charged on all bounced checks. All checks must be drawn on U.S. banks. Money Orders (U.S. Residents): Money orders generally get next-day shipping (next business day). Please note that banks commonly charge excessively for money orders ...If your bank is charging more than $1.50, we recommend that you try the post office or major supermarkets/convenience stores. You can commonly pay between 25 cents and $1.50 with 24-hour convenience. Money orders from unknown entities will be treated as checks. Major money order issuers include (but are not limited to) Western Union, Travelers Express, American Express, major banks, U.S. Post Offices (7-11 and CircleK are always a good bet)... International Money Orders / Bank Drafts (Non-U.S.): All international money orders, bank drafts, etc. must be in U.S. dollars and drawn on (or otherwise processed by) U.S. banks. (No Eurocheques please.) In some cases, shipping may be delayed while your draft clears.






















``` When Will My Package Arrive? If Paid By VISA, MasterCard or AMEX (U.S. Residents): Generally within 10 days of payment received (commonly 2 or 3 days). If Paid By Major Money Order (U.S. Residents): Generally within 10 days of payment received (commonly 2 or 3 days). If Paid By Check (U.S. Residents): Usually within 25 days of payment received (depends on time in transit). If Paid By VISA, MasterCard or AMEX (Non-U.S. Residents): Shipping times vary greatly by country and shipping methods. If Paid By International Money Order (Non-U.S. Residents): Shipping times vary greatly by country and shipping methods.






















```` Returns & Exchanges We happily accept the return of any item, for any reason, within the following guidelines: Returns are only accepted by arrangement (contact us first). You must notify us of your desire to return the item within 10 days of its delivery. The item must be in the same condition as when shipped (same appearance, odor, etc.). No postage costs will be refunded except in the case of our error or misrepresentation. Upon notification, you will be asked to ship the item, receipt, and all supplemental information to our returns address. Returns must be shipped in a timely manner.



















````` Items Damaged In Transit If an item has been damaged during shipping: DO NOT ship the item back to us unless instructed to do so. If the item is marked "INSURED," you must immediately present the item (and all packaging) to your post office to file a claim. Then you must notify us about the problem and wait for further instructions. If the item is not marked "INSURED," please notify us immediately and wait for further instructions. International customers please inquire.






















`````` A Word About T-Shirts As with all of our items, our t-shirts are authentic, licensed product. T-shirts are available only in the size(s) and colors listed. The t-shirts we sell are generally new from storage. . . This means that while some items may have been made years ago, we guarantee that they have never been worn. Major quality improvements were made in the concert t-shirt world during the early 90's...T-shirts made these days are of much higher quality than those of the past (thicker, larger...). T-Shirts of smaller, thinner make may be referred to as "older format." Let us know if you have any questions about specific t-shirts. Some older format t-shirts fade slightly over time (without ever being washed or worn). We see this commonly in late 80's/early 90's black t-shirts.






















``````` Credit Card Customers Please Read: You must submit your home phone number (or other appropriate phone number) with your request, or your order will not be processed. For your protection, the shipping address submitted must be on file with your issuing financial institution or your order may not be processed. Credit card information submitted via our secure online credit card order form is secured using both SSL and PGP protocols. This makes the transaction more secure than conventional mail or telephone transmissions. Credit card information submitted via common email is submitted at your discretion. Credit card orders are generally shipped within 24 hours of processing. If you do not submit all of the required credit card and contact information, please do not expect your order to be processed.

Direct unanswered questions to:
rocktoys@sonic.net
© 2001 Rocktoys Concert Collectibles